Return Policy

At Leap.com.ng, we strive to ensure customer satisfaction with every purchase. Our Return Policy aims to provide clear guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns:

a. Product Condition: Products eligible for returns must be in their original condition, unused, and with the original packaging intact.

b. Timeframe: Returns are accepted within [number of days] from the date of purchase or delivery, subject to specific product eligibility.

2. Return Procedure:

a. Initiating a Return: To initiate a return, users must contact our customer support team through [email/phone] to request a return authorization.

b. Return Authorization: Once authorized, users will receive instructions on how to proceed with the return process.

3. Return Guidelines:

a. Damaged or Defective Products: Users may return items if they arrive damaged, defective, or are incorrect.

b. Non-Returnable Items: Certain products, such as perishable goods or items labeled non-returnable, are exempt from returns.

c. Proof of Purchase: Users must provide proof of purchase, such as an order confirmation or receipt, for return validation.

4. Refund and Exchange:

a. Refunds: Upon receiving the returned item, we will initiate a refund to the original payment method, excluding shipping charges, if applicable.

b. Exchanges: If eligible, users may request an exchange for the same product or an alternative product of equal value.

5. Shipping Costs:

a. Return Shipping: Users are responsible for return shipping costs unless the return is due to our error or a defective product.

b. Refunded Shipping Costs: Shipping costs paid for the original purchase are non-refundable, except in cases of errors on our part.

6. Refund Processing Time:

a. Refunds are processed within [number of days] after receiving the returned item and completing the inspection.

7. Modification of Policy:

Leap.com.ng reserves the right to amend or modify the Return Policy at any time. Any changes will be communicated on our website.

For any inquiries or assistance regarding returns, please contact our customer support team.